First and foremost, you never want to go without security protection on your computer. Free Anti-Virus has very low detection rates. Give us a call and we will be happy to inform yo to all our clients for Spyware.

Managed IT services is the method of moving the support of your IT infrastructure out of your business and into the hands of an IT outsourcing specialist. Many businesses, especially smaller enterprises, do not have the resources or in-house talent to run an IT department in-house.

Cloud backup is a service in which the data and applications on a business's servers are backed up and stored on a remote server. Companies opt to back up to the cloud to keep files and data readily available in a system failure, outage or natural disaster.

It depends on the size of the organization, the size of the IT staff, what issues you are working on at the moment and the support of management. Once the client generates a supports query ticket within 15-30 min the ticket will automatically be assigned to the level 1 IT technician. Within 2-3 hours' time frame, a level 1 IT technician will try to resolve your problem through phone or web chat. If no solution is available, then level 1 staff escalate incidents to a level 2 staff who have experienced and knowledgeable about a technical issue. They will try to log in remotely or other sharing app and try to resolve the problem remotely. In case of a more complex problem, then we have level 3 staff who have deep, extensive knowledge in the respected field who will come to your place either the same day or next at the earliest and resolve the issue.

Usually, we do 6 to 12 months of the contract. However, we are fully flexible, and we discussed with each client and tailored the service contract according to their needs and time frame. Also, we are happy to change the SLA terms and cost during the contract phase period. We won't charge any fine for earlier termination or switching to another contract.

First and foremost, jot down the nature of the problem, e.g., hardware, software, when it's occurred. Any particular action or activity before the problem started. How much it's bothering you, whether it's urgent or have an alternative backup pc/laptop.

It depends on which type of IT support you want, how big your organization, nature of work complexity, will your it resources stores locally or on the cloud, what type of network schema installed, what type of hardware and software your organization/company utilize? Do you have internal IT staff, their knowledge and expertise level, fully or partially outsourced your IT support?

Managed IT can supplement rather than replace your internal IT department because Every company faces staffing issues at some point. Like any employees, IT personnel go on vacation, take parental leave, get sick, injured, and take personal days. In ordinary circumstances, you'd be faced with the decision of either leaving your IT department short-staffed or making a temporary hire. But a Managed IT provider can fill the gap without having to go through a lengthy HR process. You don't suffer an efficiency loss, and your IT department avoids a stressed, under-staffed environment.

We charge our customer/clients a set price for a specific job through flat-rate pricing, regardless of how many hours it takes to complete the project. A single, fixed price includes the direct costs for parts and labour. So, please take advantage of our flat-rate pricing plan to save the unexpected bill, and you are peace of mind and know how much precisely price you pay for your IT service you avail.

We provide service Support to a mostly user-friendly environment such as Linux, Macintosh, Windows, Android, IOS, Java, Php, My SQL, Remote Desktop